Below is our eBay returns policy for KatyDidsCards: We offer a hassle-free money back guarantee - if there's a problem, you may return it. A full refund of your original purchase price and outgoing shipping will be given within ten days of receipt of returned item, as long as item is received in the same condition as when we shipped it to you. Items that are returned in a condition other than that in which they were sent out are not eligible for refunds. Return shipping fees are the responsibility of the buyer, and all returns should be sent with a tracking number of some sort (delivery confirmation or insurance.) Customers who return items without a tracking number do so at their own risk; items that are lost or damaged during return shipping are solely the buyer's responsibility. We do ask that customers use this policy fairly, this is not meant to be an approval service. If you have questions, just email us, we're happy to help. |